High Street Capital portfolio company, Claims Recovery Financial Services, LLC (CRFS), the mortgage industry’s premier provider of claim filing and recovery services, was awarded the Orleans County (NY) Chamber of Commerce  “Employer of the Year” for 2020.

CRFS, which started out with one employee, today employs almost 200 dedicated professionals and handles thousands of claims each month.

This achievement highlights High Street Capital’s focus and expertise as a business builder. We are dedicated to and passionate about finding differentiated companies and improving them in collaboration with management. Currently we are investing out of our fifth committed fund and looking for platform investments in the outsourced business services, niche manufacturing, and distribution and logistics spaces among others listed in detail on our investment criteria page.  Please reach out to an investing team member should you be aware of any opportunity that may be a fit.

“The way that CRFS handled things this year…” was cited by the Orleans Chamber as a key factor in presenting the company with this honor.  There are several things CRFS did during 2020 to not only preserve jobs and support clients in the face of the challenges and uncertainty brought on by the COVID-19 pandemic, but also invest in the company’s future growth.  These include:

  • Conversion to 100% remote workplace with deployment of workstations at the employee level and establishment of sophisticated IT infrastructure to support a remote desktop environment
  • Development of a national recruitment footprint and sophisticated recruiting and candidate evaluation models to support hiring of experienced remote staff
  • Development and rollout of new compensation plans and enhanced production reporting to more effectively  measure and incent remote staff
  • Strategic use of funds to help maintain employment levels during the initial Pandemic shutdown phase
  • Implementation of a flex staffing model supported by NY State’s innovative WorkShare program that greatly reduced the need for a major corporate restructuring and helped preserve the level of active employees
  • Investment in IT Platforms and related hardware to enable remote based collaboration and communication including Office 365 and Microsoft Teams, Zoom, and GoTo Meeting

Widely-recognized as the industry leader in claims recovery, clients turn to CRFS for expertise and outsourcing solutions in FHA, VA, FNMA, FHLMC, and USDA claims recovery, HUD Audit support, Loss Analysis review, consulting, and much more.

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